Customer service -- or lack thereof!

So today was kind of funny. Brent had to call Discover card to clear up some problems with our statement. We recently paid it off and closed the account, but to our suprise, still had quite a bit left on a new bill. To make a long story short, it turns out that Discover gave us some wrong info and didn't want to take responsibility for it. Brent and I weren't about to pay for it. Brent called up some rep and tried very calmly to work it out. It wasn't getting anywhere. I think they thought we were lying or something. Anyway, after close to an hour, Brent actually caught the rep saying something he shouldn't have. When Brent tried to talk to him about the "misunderstanding" the rep was so mad and frustrated that Brent kept asking him to stop interupting that the rep actually hung up on Brent! Brent was calm enough to call back and get it quickly resolved with someone else in 5 min. Discover card was probably very embarrassed with their rep's behavior and the 1st guy we spoke to will probably not have a job tomorrow. Brent should've been a lawyer... Adrianne and I always chuckle that our husbands can talk their opponent (for lack of a better word) in circles. I wish I had that ability!